Customer Service – L’Eclat

1. Contact & Support

The L’Eclat team is here to assist you with any questions regarding products, orders, shipping, or returns. You can reach us through the following channels:

• Email: info@leclat.ro

• Phone: +40744957107

• WhatsApp: +40744957107

• Showroom Address: St. Viitorului no. 26, district 2 Bucharest

• Business Hours: Monday-Friday, 10.00-17.00

We strive to respond to all inquiries as quickly as possible, depending on request volume.

2. Frequently Asked Questions (FAQ)

2.1. Orders & Payments

How can I place an order?

You can order online on our website by adding your desired products to the cart and completing the purchase as a registered user or guest.

What payment methods do you accept?

• Credit card (Visa, MasterCard)

• Bank transfer

• Other methods available at checkout

Can I modify or cancel an order after placing it?

If you wish to modify or cancel an order, please contact us within 24 hours of placing it.

2.2. Shipping & Delivery

What is the estimated delivery time?

The estimated delivery time is between X and Y business days, depending on the destination.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs are automatically calculated at checkout.

What should I do if my package is delayed?

If your delivery exceeds the estimated time, please contact us, and we will check the status of your order.

2.3. Returns & Exchanges

How can I return a product?

You can return products within 14 days of receiving your order. Returned items must be in perfect condition, unworn, with intact labels.

Do you accept product exchanges?

Yes, if you would like to exchange a product for a different size or model, please contact us before returning the item.

Who covers the return shipping costs?

Return shipping costs are covered by the customer, except in cases where the product received is defective or incorrect.

Can made-to-order products be returned?

No. Made-to-order, customized, or modified products cannot be returned, as they are exclusively created for the customer. Before placing a custom order, we recommend reviewing all details with our team.