Privacy Policy – L’Eclat

At L’Eclat, we respect the privacy and security of our customers’ personal data. This privacy policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect the following types of personal data:

• Identification Data – Name, surname, email address, phone number.

• Shipping Information – Delivery and billing address.

• Payment Information – Payment methods used (we do not store credit card details).

• Usage Data – Information about how you interact with our website.

All data is collected only with your consent or based on a contractual/legal obligation.

2. How We Use Your Data

We use the collected data for:

• Processing orders and delivering products.

• Contacting customers for order updates.

• Providing support and technical assistance.

• Sending promotional offers (only if you have subscribed to our newsletter).

• Improving the experience on our website.

We do not sell or share your personal data with third parties, except for our delivery partners and payment processors necessary to complete orders.

3. Protection of Personal Data

We implement advanced security measures to protect customer data, including:

• Data encryption and security protocols.

• Restricted access to data for authorized employees only.

• Secure storage of information in protected databases.

4. User Rights

According to the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access – You can request information about the personal data we hold.

• Right to Rectification – You can request corrections to inaccurate data.

• Right to Erasure – You can request the deletion of your data.

• Right to Object – You can refuse the use of your data for marketing purposes.

• Right to Data Portability – You can request the transfer of your data to another provider.

To exercise these rights, please contact us at info@leclat.ro

5. Cookies & Tracking Technologies

The L’Eclat website uses cookies to enhance user experience. These help with:

• Personalizing content.

• Analyzing user behavior on the site.

• Ensuring essential functionalities of the online store.

You have the option to accept or decline cookies through your browser settings.

6. Data Retention Period

Personal data is stored only as long as necessary for:

• Processing orders and deliveries.

• Complying with legal obligations.

• Improving the services we offer.

After the required period expires, the data is securely deleted.

7. Changes to the Privacy Policy

L’Eclat reserves the right to update this policy at any time. Any changes will be published on the website, and users are encouraged to check it periodically.